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Shipping & Returns

Shipping Policy

This Shipping & Delivery Policy explains how we handle dispatch, delivery, weekend services, missed deliveries, and address changes. By placing an order with GB Baasket, you agree to the terms outlined below.
 

1. Delivery Charges & Promotional Offers
We currently offer free delivery on all orders. In rare cases where an order is unusually heavy, oversized, or being delivered to a location with additional courier surcharges, we may need to apply an extra delivery fee. If this happens:
• We will contact you before dispatch
• You can choose to accept the additional charge or cancel the order for a full refund
Your order will only proceed once you confirm.
 

2. Delivery Areas
We deliver across:
•
UK Mainland
 

Delivery times and availability may vary depending on your postcode and courier coverage.
 

3. Weekend Delivery
If you select Saturday or Sunday delivery, the courier applies a weekend surcharge.
•Weekend delivery is only available for orders placed before 2pm
•If the weekend fee is not paid at checkout, your order will automatically be moved to the next available weekday delivery slot
•Weekend delivery is subject to courier availability in your area
 

4. What We Expect on Delivery Day
To ensure a smooth delivery:
•Someone should be available at the delivery address on the scheduled day
•Couriers may leave parcels in a safe place if no one is available, depending on their policies
•You will receive a delivery time window from the courier
•In flats or apartments, parcels may be left at reception, lobby, or designated delivery points
 

Once the courier marks the parcel as delivered to the address or safe place, responsibility transfers to you.
We cannot be held liable for:
•Missing parcels after delivery
•Delays caused by incorrect addresses, missing access codes, road closures, or restricted access
•Perishable items that spoil due to missed delivery or lack of access
 

If a parcel is returned to us, refunds will be processed according to our Returns & Refunds Policy.
 

5. Delivery Access Issues
Couriers may be unable to complete delivery if:
•Access codes are incorrect or missing
•The property is gated or locked
•Roads are closed or restricted
•No safe place is available
 

If delivery fails due to access issues, the courier may attempt redelivery or return the parcel to us. Perishable items cannot be refunded if the delivery failed due to access problems or missed collection.
 

6. Changing the Delivery Address
We work with third-party couriers, so once an order has been dispatched, the delivery address cannot be changed.
If you need to update the address:
•Contact us before dispatch
•We will try to amend it, but changes cannot be guaranteed
 

Once the parcel is with the courier, redirection is not possible.
 

7. Delivery Notifications
You will receive updates directly from the courier, which may include:
•Dispatch confirmation
•Estimated delivery window
•Tracking information
•Safe-place delivery confirmation
 

Please monitor these notifications to ensure you are available to receive the parcel.
 

8. Missed Deliveries
If you miss your delivery:
•The courier may attempt redelivery
•You may need to arrange a new delivery slot directly with the courier
•Perishable items cannot be refunded if they spoil due to missed delivery
If your parcel has not arrived, please contact us within 5 days of the expected delivery date so we can investigate.
 

9. Contacting Us
For any delivery-related questions, you can reach us at:
Email: info@gbbasket.co.uk

Contact Form : gbbaasket.com/gbbasket.co.uk (Order# in subject line)

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Return & Refund Policy

We want every customer to feel confident when shopping with GB Baasket. This policy explains how returns, refunds, and replacements work, and what to expect depending on the type of product you’ve purchased.

 

1. Our Approach to Returns

Your satisfaction matters to us. If something isn’t right, we’ll always do our best to put it right.
Some products can be returned for a refund or replacement, while others are restricted for safety and hygiene reasons.
All returns must follow the process outlined below so we can handle them quickly and fairly.

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2. Items That Cannot Be Returned

Certain categories cannot be returned unless they are faulty, damaged, or not as described. These include:

  • Fresh fruit and vegetables

  • Frozen items

  • All food and drink products

  • Beauty and personal care items

  • Food gift sets

  • Incense and fragrance items

  • Gift vouchers

These restrictions exist because of hygiene, perishability, and safety regulations.

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3. Faulty or Damaged Items

If your order arrives damaged or the product is faulty:

  • Contact us as soon as possible

  • Provide clear photos of the issue

  • Keep the item until we confirm next steps

Once verified, we will offer a refund or replacement in line with your legal rights.

 

4. Returning Eligible Items

For products that can be returned:

  • Items must be unopened, unused, and in their original condition

  • You must notify us within 3 days of receiving your order

  • Returns must be approved before sending anything back

  • Items must be returned at your own cost

Once we receive and inspect the items, we will issue a refund or replacement.

 

5. Refunds

Refunds are issued to the original payment method only.

The following may be deducted from your refund:

  • Original delivery costs

  • Return postage

  • Packaging and handling costs

  • Payment processing fees

  • Restocking fees (where applicable)

If your order qualified for free delivery, we may deduct the actual delivery cost we incurred.

 

6. Parcels Returned to Us

If a parcel is returned because:

  • It was not collected

  • Delivery was attempted but access was not possible

  • The courier could not deliver due to incorrect address details

We will inspect the returned items.
Perishable items (fresh or frozen) cannot be refunded if they have spoiled during the failed delivery process.
Any other items damaged by spoiled goods will also be excluded from the refund.

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7. Items Sent in Error

If you receive products you did not order:

  • Notify us within 2 days

  • Keep the items in their original condition

  • We will arrange collection or provide instructions

These items remain the property of GB Baasket until collected.

 

8. How to Start a Return

To request a refund or replacement:

Please include:

  • Your order number

  • Photos (if the item is damaged or incorrect)

  • A brief description of the issue

We will guide you through the next steps.

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9. Important Notes

  • We are not responsible for returned items lost or damaged in transit; please use a tracked service.

  • Returns sent without prior approval may be rejected.

  • Refunds are processed once items have been inspected and approved.

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10. Contact us

 Please contact us at the earliest possible time when there is an issue with your received item and encourage not to wait for our policy time line for the benefits bothways.

Phone : 07765 967528

Email : info@gbbasket.co.uk

Contact form: gbbaasket.com/gbbasket.co.uk 

                                 (subjecting “Return-order #”)

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