Terms & Conditions

These Terms  & Conditions explain how we operate, how orders are handled, and what you can expect when shopping with GB Baasket. By using our website, you agree to these terms. If anything is unclear, you’re welcome to contact us before placing an order.

 

1. Who We Are

GB Baasket is an online retailer supplying groceries and household products within the UK.
Our website is gbbaasket.com (and gbbasket.co.uk), operated by Wycombe Services Ltd, registered in England and Wales under company number 12623145.

All references to “we”, “us”, or “our” refer to GB Baasket.

 

2. Using Our Website

You may browse and shop on our website for personal use only.
You agree not to:

• Copy or reuse website content without permission

• Interfere with the website’s operation

• Use the website for unlawful or fraudulent activity

All content, including product images, descriptions, and branding, belongs to GB Baasket or our suppliers.

 

3. Eligibility to Purchase

To place an order, you must:

• Be at least 18 years old

• Provide accurate personal and delivery information

• Use a valid payment method that belongs to you or that you are authorised to use

If you are under 18, an adult must supervise your purchase.

 

4. How Orders Work

When you place an order, you are offering to buy the items listed.
Your order is accepted only when we send a dispatch confirmation email. Until then, we may decline or cancel the order for reasons such as:

• Payment issues

• Stock unavailability

• Incorrect pricing

• Delivery restrictions

If we cancel before dispatch, you will be refunded in full.

 

5. Prices, Product Information & Availability

We aim to keep product details accurate, but:

• Packaging may differ from images

• Weights and sizes may vary slightly

• Fresh items depend on seasonal and import availability

Prices shown include VAT where applicable.
Prices may change at any time, but confirmed orders will not be affected unless there is a clear pricing error.

If an item is unavailable, we may:

• Offer an alternative

• Refund the item

• Contact you for instructions if it affects a large part of your order

 

6. Delivery

Delivery options and charges are shown at checkout.

 

6.1 Dispatch Times

• Orders placed before 2pm (Mon–Thu) are usually dispatched the same day

• Orders placed after 2pm or on weekends/bank holidays are processed the next working day

• Fresh produce is dispatched only when available and suitable for shipping

 

6.2 Receiving Your Order

Couriers may provide delivery windows or tracking updates.
If you request delivery without a signature (e.g., “leave in porch”), responsibility for the parcel transfers to you once delivered.

If you miss a delivery, it is your responsibility to rearrange redelivery with the courier.

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6.3 Delivery Issues

If your parcel has not arrived, notify us within 5 days of the expected delivery date so we can investigate.

 

7. International Orders

We currently ship only within the UK unless otherwise stated.
If you arrange your own international forwarding, you are responsible for customs duties, taxes, and compliance with local laws.

 

8. Returns & Refunds

We want you to be happy with your order. Our returns approach depends on the type of product.

 

8.1 Items That Cannot Be Returned

For safety and hygiene reasons, the following cannot be returned unless faulty:

• Food items

• Fresh produce

• Beauty and personal care products

• Incense and fragrance items

• Gift food sets

 

8.2 Faulty or Damaged Goods

If something arrives damaged or not as described:

• Contact us within a reasonable time

• Provide photos of the issue

• We will offer a refund or replacement in line with your legal rights

 

8.3 Unwanted Items

For eligible non‑perishable items:

• You may return unopened goods within 7 days

• Refunds are issued after inspection

• Refunds are made to the original payment method

• Delivery charges and return postage are not refundable

• If your order qualified for free delivery, our actual delivery cost may be deducted

 

8.4 Incorrect Items Sent

If you receive items you did not order, let us know within 7 days so we can arrange collection.

 

9. Customer Accounts

If you create an account:

• Keep your login details secure

• Ensure your information is accurate and up to date

• Notify us immediately if you suspect unauthorised access

We may suspend or close accounts that breach these terms or appear to be misused.

 

10. Website Availability

We aim to keep the website running smoothly, but we cannot guarantee uninterrupted access.
We are not responsible for downtime caused by:

• Internet or hosting issues

• Maintenance

• Events outside our control

 

11. Limitation of Liability

Nothing in these terms limits your statutory rights.

We are not responsible for:

• Losses not caused by our negligence

• Indirect or consequential losses

• Losses arising from misuse of products

We do not exclude liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

 

12. Events Beyond Our Control

If events outside our control affect your order (e.g., severe weather, strikes, supply issues), we may delay or cancel your order.
We will always try to keep you informed.

 

13. Changes to These Terms

We may update these Terms & Conditions from time to time.
The version displayed on the website at the time of your order will apply to that purchase.

 

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.

 

15. Contact Us

If you have questions about these Terms & Conditions, you can reach us at:

 

Wycombe Services Ltd (T/A GB Baasket)
Email: info@gbbasket.co.uk
Address: 5 Christie Close, High Wycombe, United Kingdom, HP12 4FN

Contact Form: gbbaasket.com / gbbasket.co.uk